Refund and Returns Policy
Refund & Cancellation Policy
Introduction
At Oussayed Morocco Journeys, we strive to provide reliable transportation services, airport transfers, private tours, excursions, and customized travel experiences throughout Morocco. We understand that travel plans may change, and this Refund & Cancellation Policy explains the conditions under which cancellations, modifications, and refunds may be requested.
By booking our services, you agree to the terms outlined below.
Booking Cancellations
Airport Transfers & Private Transportation
- Cancellations made 48 hours or more before the scheduled service may be eligible for a full refund.
- Cancellations made less than 48 hours before the scheduled service may be subject to cancellation fees.
- No refunds will be provided for no-shows or missed pickups caused by the customer.
Tours & Excursions
Day Trips
- Cancellations made at least 7 days before departure may qualify for a full refund.
- Cancellations made between 3 and 7 days before departure may qualify for a partial refund.
- Cancellations made less than 72 hours before departure are generally non-refundable.
Desert Tours & Multi-Day Tours
Due to advance reservations with accommodations, transportation providers, and local partners:
- Cancellations made 14 days or more before departure may receive a full refund.
- Cancellations made between 7 and 14 days before departure may receive a partial refund.
- Cancellations made less than 7 days before departure may not be eligible for a refund.
Booking Modifications
We understand that travel plans may change.
Customers may request:
- Date changes
- Pickup location changes
- Itinerary adjustments
- Service upgrades
Modification requests are subject to availability and may result in additional charges if service costs increase.
Service Interruptions
If Oussayed Morocco Journeys is unable to provide a booked service due to circumstances within our control, customers may be offered:
- A full refund, or
- An alternative service of equal value
The choice will depend on availability and customer preference.
Force Majeure
Refunds may not be available for cancellations or interruptions caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Government restrictions
- Road closures
- Strikes
- Public emergencies
- Political disturbances
- Flight cancellations by third parties
In such situations, we will make reasonable efforts to reschedule services whenever possible.
Refund Processing
Approved refunds are typically processed within:
5–10 business days
Processing times may vary depending on the payment method, financial institution, or payment provider used during booking.
Non-Refundable Situations
Refunds are generally not available for:
- No-shows
- Late arrivals by the customer
- Incorrect booking information provided by the customer
- Voluntary early termination of a tour or service
- Services already completed
Contact Us
For cancellation requests, refund inquiries, or booking modifications, please contact us:
Oussayed Morocco Journeys
📧 Email: oussayedmoroccojourneys@gmail.com